Delivery & Returns

The way we work

We commit to deliver to you the freshest possible coffee. For this reason, it usually takes 24 hours to process the order and 48/72 hours for the delivery.

Working days 

Our opening hours are Mon- Fri from 9:00 to 17:00. If we receive an order on Friday evening or weekends, it will be processed the following Monday.

Postal company lead times

Hermes Standard – 48/72 hours

Delivery Charges

Shipping charges are £2.99 for UK mainland. Over £30 order, you have access to free delivery.

For EU deliveries, the charges will be calculated on the check-out page. 

Free Delivery 
Free delivery relates only UK mainland and is sent via Hermes. *To qualify for this, you must have spent £30.

Damaged or wrong orders

If you receive the wrong order or damaged, please email info@terrone.co.uk and we will offer a replacement or refund. 

Returns

You can return your item if you are not happy with it within 14 days from the delivery of the good and we will refund you the total amount.

All the return shipping charges should be paid for by the customer.

Once we have received the item we will take care of the refund. The good needs to be in perfect shape in order to obtain a full refund. The lead time for the refund is 7 days.